Warranty & Product Guarantee Policy

At Honoravia, we take pride in the quality and presentation of our commemorative products. Each item is carefully prepared to help preserve meaningful memories and stories.

If your order arrives with a quality issue, we will do our best to provide an appropriate solution.

30-Day Product Guarantee

Eligible products are covered by our 30-day product guarantee, beginning on the date your order is delivered.

If your item arrives damaged, defective, incomplete, or significantly different from what was ordered, please contact us within 30 days of delivery.

Depending on the circumstances, we may offer:

• A replacement
• A full or partial refund
• Another appropriate resolution

All claims are subject to review.

What Our Guarantee Covers

Our product guarantee may cover:

• Manufacturing defects
• Broken or defective clasps, pins, or fittings upon arrival
• Missing components
• Significant defects in materials or workmanship
• Incorrect items received
• Damage that occurred before or during delivery

What Our Guarantee Does Not Cover

Our guarantee does not cover:

• Normal wear and tear
• Minor variations in color, finish, or appearance
• Natural aging, fading, or tarnishing over time
• Scratches or damage caused after delivery
• Accidental damage
• Misuse or improper handling
• Improper storage or care
• Unauthorized alterations, modifications, or repairs
• Damage caused by use inconsistent with the product's intended purpose

How to Submit a Warranty Claim

To submit a warranty or product guarantee claim, please contact us at:

Email: azzieeberwein7539@hotmail.com

Please include:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the problem
• Any other relevant information that may help us review your request

Providing complete information will help us process your claim more quickly.

Replacements

If your claim is approved for a replacement, we will provide further instructions by email.

Replacement availability may depend on current inventory. If the original product is no longer available, we may offer a refund or another suitable resolution.

Refunds

If a refund is approved, it will normally be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

For additional information, please review our Return & Refund Policy.

Response Time

We aim to respond to warranty and product guarantee requests within 24–48 hours during normal business days.

Contact Us

If you have any questions regarding this Warranty & Product Guarantee Policy, please contact us:

Honoravia
Email: azzieeberwein7539@hotmail.com

We appreciate your trust in Honoravia and are committed to providing a reliable and thoughtful shopping experience.