Shipping policy

Shipping Policy

Order Processing

- Orders are typically processed within 1–3 business days.
- Processing times do not include weekends or public holidays.
- Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times may vary depending on destination, shipping method, customs clearance, and local carrier conditions.

Estimated delivery times:

- United States: 5–12 business days
- International Orders: Delivery times may vary and may take longer depending on customs procedures and local carriers.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout based on your delivery location and selected shipping method.

Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including:

- Customs inspections
- Severe weather
- Carrier delays
- Transportation disruptions
- High seasonal shipping volumes
- Incorrect or incomplete delivery information

Honoravia is not responsible for delays caused by shipping carriers, customs authorities, or other circumstances beyond our reasonable control.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us as soon as possible.

When contacting us, please provide:

- Your order number
- Tracking number, if available
- Photos or videos of any visible damage, if applicable

Our customer support team will review the situation and assist you with the appropriate next steps.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Tracking Information

Tracking information will be provided by email when available.

Please allow some time after shipment for tracking updates to appear in the carrier's system.

Parcel Marked Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check:

- Your mailbox
- Front door, porch, garage, or other safe locations
- With household members
- With neighbors
- With your local delivery carrier

If you are still unable to locate the package, please contact us and we will assist you with the next steps.

Contact Us

For any shipping-related questions, please contact our customer support team:

Email: azzieeberwein7539@hotmail.com

We aim to respond within 1 business day.