Refund policy

# Return & Refund Policy

At Honoravia, customer satisfaction is our top priority. All products undergo quality inspections before shipment to ensure they meet our standards. However, if you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

## Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must meet the following conditions:

- The item must be unused and in its original condition.
- The item must be returned with its original packaging whenever possible.
- Proof of purchase or order number is required.
- If the item is damaged, defective, or incorrect, please provide photos or videos showing the issue.

## Non-Returnable Items

The following items are not eligible for return:

- Customized or personalized products.
- Clearance or final sale items.
- Gift cards or store credit purchases.
- Products damaged due to misuse, improper installation, or customer-caused damage.

## Refunds

You may request a refund within 30 days of receiving your order.

### Quality Issues

If the product arrives damaged, defective, incorrect, or fails to function as intended due to a manufacturing defect, we will provide a full refund or replacement.

In some cases, you may not be required to return the item. Our customer support team will provide instructions based on the specific situation.

### Personal Reasons

If the return request is based on personal reasons, such as no longer wanting the item, ordering by mistake, or a change of preference, we may offer the following solutions:

- A full refund after the item is returned and inspected. The customer is responsible for return shipping costs.
- Where appropriate, a partial refund may be offered if the customer prefers to keep the item.

## Refund Processing

Once your refund request is approved, the refund will be issued to your original payment method.

Typical refund processing times:

- PayPal: 5–7 business days
- Credit or debit card: 5–7 business days

Actual processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are non-refundable unless the product received was damaged, defective, or incorrect.

If a return is required, applicable return shipping costs may be deducted from the refund where permitted.

## Order Cancellation

Orders may be cancelled within 60 minutes of placement for a full refund.

After this period, the order may already be processing or prepared for shipment, and cancellation may no longer be possible.

If you need to cancel an order, please contact us as soon as possible.

## Exchanges

If you receive a damaged, defective, or incorrect product, we will gladly provide a replacement at no additional cost.

For exchange requests due to personal preference, please contact our customer support team within 7 business days of receiving your order.

Exchange availability may depend on current product inventory.

## Return Process

To initiate a return or refund request, please contact us by email and provide:

- Your order number
- The reason for your return or refund request
- Photos or videos, if applicable

Customer Support Email:

azzieeberwein7539@hotmail.com

After reviewing your request, our customer support team will provide the appropriate return instructions.

Please do not return any item before receiving return authorization and instructions from us.

Approved returns should be sent to:

Return Address:

39 West University Boulevard  
Tucson, Arizona 85705  
United States

## Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping fees are generally non-refundable.

We strongly recommend using a trackable shipping service when returning an item.

Honoravia is not responsible for return packages lost in transit without valid tracking information.

## Parcel Marked Delivered but Not Received

If your tracking information shows “Delivered” but you have not received your package, please contact us and provide:

- Your order number
- Tracking number
- Any available information or proof from the shipping carrier

We will work with the carrier to investigate the delivery and assist you in finding an appropriate resolution.

Before contacting us, we also recommend checking:

- Around your front door, porch, garage, or mailbox
- With household members or neighbors
- Any safe location where the carrier may have left the parcel
- Your local delivery carrier

## Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team.

Email:

azzieeberwein7539@hotmail.com

Customer Support Hours:

Monday – Friday  
9:00 AM – 5:00 PM EST

We aim to respond to customer inquiries within 1 business day.

Honoravia reserves the right to review and apply this Return & Refund Policy based on the circumstances of each request.