Return & Refund Policy

At Honoravia, customer satisfaction is important to us. We aim to ensure that all products are carefully inspected before shipment. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must meet the following conditions:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging whenever possible.
• Proof of purchase or your order number is required.
• If the item is damaged, defective, or incorrect, please provide clear photos or videos showing the issue.

Non-Returnable Items

The following items are generally not eligible for return:

• Customized or personalized products
• Clearance or final sale items
• Gift cards or store credit purchases
• Products damaged due to misuse, improper handling, improper installation, or customer-caused damage

Refunds

You may request a refund within 30 days of receiving your order.

Quality Issues

If your product arrives damaged, defective, incorrect, or does not function as intended due to a manufacturing defect, we may offer:

• A full refund
• A replacement at no additional cost

In some cases, you may not be required to return the item. We will review each request individually.

Personal Reasons

If your return request is based on personal reasons, such as:

• No longer wanting the item
• Ordering by mistake
• Change of preference
• Selecting the wrong product

We may offer one of the following options:

• A full refund after the item is returned. The customer is responsible for return shipping costs.
• A partial refund of 20%–50% of the purchase price while keeping the item, depending on the circumstances.

Refund Processing

Once your refund request has been approved, the refund will be issued to your original payment method.

Estimated processing times:

• PayPal refunds: 5–7 business days
• Credit or debit card refunds: 5–7 business days

Please note that your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are generally non-refundable.

If a return is required, return shipping costs may be deducted from the refunded amount where applicable.

Order Cancellation

Orders may be cancelled within 60 minutes of placement for a full refund.

After this period, your order may already have entered processing or shipment preparation, and cancellation may no longer be possible.

Please contact us as soon as possible if you need to request a cancellation.

Exchanges

If you receive a damaged, defective, or incorrect product, we will gladly review your request for a replacement at no additional cost.

For exchange requests due to personal reasons, please contact our customer support team within 7 business days of receiving your order.

Exchange availability depends on current stock and product availability.

Return Process

To request a return or refund, please contact us at:

Email: azzieeberwein7539@hotmail.com

Please include:

• Your order number
• Reason for the return or refund request
• Photos or videos, if applicable

After reviewing your request, we will provide further instructions.

Please do not return any item before contacting us and receiving return authorization.

Return Address

Approved returns should be sent only after receiving confirmation from our support team.

Return Address:
39 West University Boulevard
Tucson, Arizona 85705
United States

Please do not send returns to this address without prior authorization.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or otherwise eligible for seller-paid return shipping.

Original shipping charges are non-refundable unless required by applicable law.

We strongly recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

Parcel Marked Delivered but Not Received

If your tracking information shows “Delivered” but you have not received your package, please contact us and provide:

• Your order number
• Tracking number
• Any available information or confirmation from the carrier

We will assist you in reviewing the shipment status and, where appropriate, work with the shipping carrier to investigate the issue.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact:

Honoravia
Email: azzieeberwein7539@hotmail.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

We aim to respond to customer inquiries within 1 business day.

Honoravia reserves the right to review and apply this Return & Refund Policy in accordance with the circumstances of each request and applicable law.